SkillOversight
Call Recording Archive
Ends the "that's not what we said" argument
What is Call Recording Archive?
Call Recording Archive is a records-management method that turns every customer conversation, whatever its channel, into a searchable record documenting who said what and when. luup informs the caller at the start of the conversation when a recording is being made, and asks you to define a retention period in the panel; recordings are deleted automatically when it expires.
In a dispute, nobody remembers who said what; each side remembers something different.
Every conversation sits searchable, with its channel, its date and its content.
How does it work?
- 1
It is recorded
Phone, message and email conversations are collected in one place.
- 2
It becomes text
Voice conversations are converted into searchable text.
- 3
It is linked
Records are attached to the customer and the job.
- 4
It is found
Searching a sentence finds the conversation it appeared in.
What does it need?
A skill with a missing precondition is not hidden in the panel — it is shown with the gap. Hiding what is required only produces disappointment during setup.
- Consent to record conversations
- A defined retention period
What it deliberately does not do
Claiming a result is easy. What follows is not a claim but a set of limits the product enforces mechanically: the skill cannot do these things, because a layer that cannot be switched off stops it.
- It never assumes recording consent; without consent the call is not recorded.
- It does not keep a record past its retention period.
- It performs no export without leaving a trail.
Where it sits on the autonomy ladder
A 0–4 ladder decides how much the assistant may do without asking you, and it is set separately for each channel and each topic. The meaning of each rung is the same across every skill.
Call Recording Archive comes into play at rung 0 of the ladder.
- 0
Listens only
Writes nothing to customers; it only records.
- 1
Drafts a reply
Writes it but does not send it; the draft waits in the panel.
- 2
Waits for approval
The reply is ready; sending it is your decision.
- 3
Answers on its own
Sends, and stops to call you in when it gets stuck.
- 4
Full authority
Books, quotes and collects payment.
Wherever the ladder sits, every outgoing message passes the Conversation Rules and the consent check; neither layer can be switched off.
SSS
Sık sorulanlar
Recording a conversation is processing personal data, and the caller must be informed at the start. luup places that notice in the assistant's opening line and asks you to define a retention period in the panel. You also decide who is allowed to listen to a recording.
You set the retention period, and recordings are deleted automatically when it expires. Keeping data longer than needed is both a storage cost and a legal risk; the law also requires data to be held only for as long as the purpose requires.
Yes. You can export the transcript and the audio of a conversation. That can be used as evidence in a dispute or an audit.