SkillRetaining
Asking for Referrals
New customers out of happy ones
What is Asking for Referrals?
Asking for Referrals is a recommendation-gathering method that asks measured-satisfied customers for a review or a referral at the moment their satisfaction is highest. luup does not send a review request on conversations whose satisfaction signal is negative — it hands the matter to a human instead; the request text contains no wording that steers the customer towards writing something positive.
Referrals and reviews are asked for whenever an employee happens to remember.
The request goes automatically at the moment satisfaction is measured and highest.
How does it work?
- 1
Satisfaction is read
The satisfaction signal at the end of the conversation is assessed.
- 2
A moment is chosen
The best time after the service is completed is identified.
- 3
It is asked for
A review or referral request is sent.
- 4
It is followed
An incoming referral is linked to a new record.
What does it need?
A skill with a missing precondition is not hidden in the panel — it is shown with the gap. Hiding what is required only produces disappointment during setup.
- A completed service record
- At least one messaging channel
What it deliberately does not do
Claiming a result is easy. What follows is not a claim but a set of limits the product enforces mechanically: the skill cannot do these things, because a layer that cannot be switched off stops it.
- It asks for no referral if the job did not end well.
- It never calls a name given to it without consent; the new person passes the same check.
- It promises no reward for a referral unless you define that rule.
Where it sits on the autonomy ladder
A 0–4 ladder decides how much the assistant may do without asking you, and it is set separately for each channel and each topic. The meaning of each rung is the same across every skill.
Asking for Referrals comes into play at rung 3 of the ladder.
- 0
Listens only
Writes nothing to customers; it only records.
- 1
Drafts a reply
Writes it but does not send it; the draft waits in the panel.
- 2
Waits for approval
The reply is ready; sending it is your decision.
- 3
Answers on its own
Sends, and stops to call you in when it gets stuck.
- 4
Full authority
Books, quotes and collects payment.
Wherever the ladder sits, every outgoing message passes the Conversation Rules and the consent check; neither layer can be switched off.
SSS
Sık sorulanlar
No. The skill does not send a review request on conversations whose satisfaction signal is negative; it hands the matter to a human instead. Asking an unhappy customer for a review multiplies negative reviews.
You decide which platform the request points to. The skill only asks the customer to write their own view; it uses no wording that pressures them to be positive.
In industries where the review score directly brings new customers: hospitality, restaurants, fitness and beauty. In those businesses the score influences the purchase decision directly.