SkillReaching
Automatic Follow-Up
How many times, on which channel, how far apart
What is Automatic Follow-Up?
Automatic Follow-Up is a follow-up management method that adjusts the number, channel order and spacing of follow-up contacts to a customer according to how they respond. luup keeps contact count, channel order and spacing inside limits you set; the sequence stops the moment a reply arrives, and closes permanently on a negative answer.
Follow-up either happens once, or the same person is called repeatedly until they are annoyed.
The number of contacts, their channel and their spacing adjust to how the person responds.
How does it work?
- 1
A sequence is chosen
How many touches the follow-up should have is set by the type of enquiry.
- 2
Channels are ordered
An order is set across phone, WhatsApp and email.
- 3
Spacing is tuned
Gaps widen while there is no reply; the sequence stops when one arrives.
- 4
It is halted
A negative answer or an opt-out closes the follow-up permanently.
What does it need?
A skill with a missing precondition is not hidden in the panel — it is shown with the gap. Hiding what is required only produces disappointment during setup.
- At least two channels
- Consent and Opt-In Checks
What it deliberately does not do
Claiming a result is easy. What follows is not a claim but a set of limits the product enforces mechanically: the skill cannot do these things, because a layer that cannot be switched off stops it.
- It stops the moment the customer replies; a reached person gets no further step.
- It never sends the same person messages on several channels back to back on one day.
- It does not raise the number of steps by itself; the ceiling is yours to set.
Where it sits on the autonomy ladder
A 0–4 ladder decides how much the assistant may do without asking you, and it is set separately for each channel and each topic. The meaning of each rung is the same across every skill.
Automatic Follow-Up comes into play at rung 3 of the ladder.
- 0
Listens only
Writes nothing to customers; it only records.
- 1
Drafts a reply
Writes it but does not send it; the draft waits in the panel.
- 2
Waits for approval
The reply is ready; sending it is your decision.
- 3
Answers on its own
Sends, and stops to call you in when it gets stuck.
- 4
Full authority
Books, quotes and collects payment.
Wherever the ladder sits, every outgoing message passes the Conversation Rules and the consent check; neither layer can be switched off.
SSS
Sık sorulanlar
The sequence stops the instant a reply arrives, and closes permanently on a negative answer. You set the maximum number of contacts and the spacing; the skill does not go beyond those limits.
Yes. Which channel starts, what follows it and how many days each step waits are defined in the panel. You can build different sequences for different enquiry types.
The right number varies by industry; more makes sense where decisions take time, as in real estate and education, and fewer where the need is immediate, as in appliance repair. The skill reads response behaviour and widens the gaps itself.