SkillClosing
Sending the Quote During the Call
An appointment or a record before the call ends
What is Sending the Quote During the Call?
Sending the Quote During the Call is a closing method that proposes a concrete next step at the end of a conversation that began as an enquiry, and creates an appointment, quote or record before the conversation ends. luup reads every time it offers from a real gap in the connected calendar and never invents one; if the customer declines it closes the subject and does not push again in the same conversation.
The customer gets the information, says thank you, hangs up — and never calls again.
A real time from the calendar is offered before the call ends, and a record is opened.
How does it work?
- 1
Intent is read
Whether the conversation carries an information or a buying intent is assessed.
- 2
A step is offered
A concrete time is proposed from a real gap in the calendar.
- 3
Objections are met
Hesitation is answered with the responses you defined.
- 4
A record is opened
If accepted, the appointment or record is created before the call ends.
What does it need?
A skill with a missing precondition is not hidden in the panel — it is shown with the gap. Hiding what is required only produces disappointment during setup.
- A calendar or record definition
What it deliberately does not do
Claiming a result is easy. What follows is not a claim but a set of limits the product enforces mechanically: the skill cannot do these things, because a layer that cannot be switched off stops it.
- It adds no line item to a quote that was not discussed.
- It writes no amount for a service with no pricing rule defined.
- It does not send a payment link the customer did not ask for.
Where it sits on the autonomy ladder
A 0–4 ladder decides how much the assistant may do without asking you, and it is set separately for each channel and each topic. The meaning of each rung is the same across every skill.
Sending the Quote During the Call comes into play at rung 3 of the ladder.
- 0
Listens only
Writes nothing to customers; it only records.
- 1
Drafts a reply
Writes it but does not send it; the draft waits in the panel.
- 2
Waits for approval
The reply is ready; sending it is your decision.
- 3
Answers on its own
Sends, and stops to call you in when it gets stuck.
- 4
Full authority
Books, quotes and collects payment.
Wherever the ladder sits, every outgoing message passes the Conversation Rules and the consent check; neither layer can be switched off.
SSS
Sık sorulanlar
No. The skill offers one concrete step and closes the subject if the customer declines; it does not push again in the same conversation. You define how many times an offer is made and which phrasings are used.
No. Every time offered is read from a real gap in the connected calendar. If no calendar is connected the skill does not offer times at all — it opens a record and says someone will call back.
In industries with a high volume of enquiry calls: healthcare, beauty, restaurants, education and removals. In those businesses a large share of calls are price or availability questions, and they do not come back if they are not closed.